The City of San José’s (City) sanitary sewer interceptor system is slated to complete the sixth phase of the multi-decade Fourth Major Interceptor program, improving the capacity of the City’s interceptor system and allow the future shutdown of one of the four interceptors for maintenance or repair purpose. The Fourth Street 84-inch Interceptor Project (Project) could also allow the future decommissioning of the partially deteriorated 60-inch brick sewer which was originally built in the 1890’s, located in a 20-foot easement that parallels North Fourth Street. With the project location along North Fourth Street between Commercial Street and Old Bayshore Road, north of U.S. Highway 101, the project will require extensive community outreach to ensure timely notice to the public and third parties regarding construction and installation activities, and address issues as they arise.
In coordination with the project team and the city, Circlepoint is responsible for developing the project’s community outreach strategy and ensuring that all construction-related issues or impacts involving businesses or community members are addressed and resolved in a timely manner.
To date, Circlepoint has:
- Crafted a Communications Plan to serve as the guiding document for all outreach activities and tools that were generated for this effort
- Established and monitored the project email address and information line, which serve as direct communication channels with the project team for community stakeholders’ daily questions, complaints, and comments.
- Created a stakeholder’s inquiry database, where all community exchanges are recorded for proper follow-up for each message received.
- Developed project website, https://fourthstreetsewer.sanjoseca.gov, where community members can find the latest project news and find out more about the project in detail.
- Prepared project mailers and business cards to make relevant community members aware of project activities and the communication channels at their disposal.
- Prepared construction updates that are posted on the project website and shared with community stakeholders to clarify project developments and impacts of construction.
- Conducted door-to-door outreach to distribute construction notices to local residents and businesses and gather their feedback manner.